Exchange and Return

GOGOBEST believes in the quality of our products and wants you to shop with confidence. You may return any item purchased from in new and unused condition within 15 days for a refund, shipping charges(Only for Non-quality Products. Return shipping charges are the responsibility of the recipient, unless Gogobest made a shipping error. We will issue a refund using the same payment method you used originally.

The gogobest return refund policy only applies to original purchase consumers who purchased from or the authorized dealers. Non-original purchase consumers (that is, second-hand bicycle owners) do not apply the Gogobest return refund policy service.Please contact our customer service email:, customer service will reply to you within 1-3 business days;


◆ Cancellation

We accept cancellation of orders before the product is shipped or produced. If you haven't received the shipping notification, you can cancel or modify this order by contacting our customer service by email. Our customer service will help you cancel or modify the order within 24H after receiving your email. If the order is cancelled, you will get a full refund.

If you have received the shipping notification, please note that we CANNOT cancel orders anymore, we only try our best to intercept or modify the order information in a same shipping country, but we can’t make sure it will be successful. If we intercept or modify successfully, our company will take the charge of the shipping fees. If your package to arrive and you may either keep it or contact us to return for a refund.



We support the returns and exchange, if there are quality problems with the products sold, the customer has the right to apply for returns or exchange within 15 days after the delivery of the products. Please first contact us and get our written approval before sending any item back. Any product returned without acceptance will not be refunded.

Exchange for new model(Only for Non-quality Products)

This term is only for the unworn, unopened package, unused, and the ebike must have less than ten (10) miles on the odometer.

Within 15 days-Same model but different color

€200/pc for the exchange 

Within 15 days-Different model

€200/pc for the exchange and must pay the corresponding price difference

Over 15 days

Not allow for an exchange


Acceptance time for return and exchange:15 days upon arrival; Shipping cost will be borne by customer for personal reasons like dislike( Not product quality issues); We will offer full refund or exchange if major defective on products and shipping cost is all born by us; Our warranty policy will be in effect upon the receipt of goods. 


1. Product from Unauthorized Reseller

2. The damage is caused by human

3. Special order

4. Sale items or gift cards

5. Giveaways or free items

Shipping and Handling fee for non-quality issue return:


€150/pcfor a return (package weight  ≧35KG)

€100/pcfor a return (package weight < 35KG)

Chain Lock, Phone Holder, Saddle, bag and Mirrors

€15/pcfor a return

Front and Rear Rack, Basket, Luggage Holder

€40/pcfor a return

E-bike Batteries

€60/pcfor a return

Cut to size items and special orders may not be returned unless it has been determined to be provided in error by Our Company. If the returned goods affect the second sale, our company will be appropriate to charge fees and packaging fees.

Our warranty and return policy only covers purchases made on our website: If you have purchased the product from an authorized distributor and wish to return the product, please contact the seller directly.


◆ How to operate?

Before returning your product for warranty or refund, please contact us at In order to process your request, we may need you to provide the following information:

Your order number;

your tracking number;

Your order email;

The returning address will be provided by email when our customer service permitted after the customer submits the return request.


◆Warm reminder

GOGOBEST’ returns and exchange policy only applies to original consumers who purchased from GOGOBEST authorized resellers. Non-original consumers (like second-hand owners) do not enjoy GOGOBEST’ returns and exchange policy services. 

If consumers modify the parts themselves, the bicycle’s return and refund policy will automatically become invalid.

During the warranty period, the product has a major quality problem, which affects the normal riding of the bicycle. We will return the goods and refund; if there are minor defects, we will give appropriate compensation and provide replacement parts.